Teams is great for meetings. Phones take a lot more.
Out of the box, Teams cannot make or take a public phone call. You need a Teams Phone licence and then Operator Connect, Direct Routing or a partner. VOCPhone is a working phone system on day one, with AI Phone Agents.
Our own networkAustralian ownedAI Phone Agents built in
CHECKOUT: MAKE TEAMS RING A PHONELICENCES
Microsoft 365 licenceper user
Teams Phone licenceper user
Operator Connect or Direct Routingper user
SBC and partner setupproject
Certified handsetsseparate
Now it can make a public callfinally
Teams: five purchases before a callVOCPhone: one plan, calls on day one
What Teams does well
Chat, meetings and documents in one place for businesses already on Microsoft 365. For internal collaboration it is excellent.
Excellent meetings and chat
Inside Microsoft 365
Document collaboration
Familiar to staff
Where Microsoft Teams falls short
01
A licence stack to call out
Microsoft 365, then Teams Phone, then a way onto the phone network before a single public call works.
02
Australian calling needs a partner
Microsoft's domestic Calling Plans are not sold in Australia, so it is Operator Connect or Direct Routing through a provider.
03
Handsets and routing are extra work
Certified handsets, dial plans and routing policies are set up separately.
VOCPhone vs Microsoft Teams
| Feature | Microsoft Teams | VOCPhone |
|---|---|---|
| Public calls out of the box | ✕No | ✓Yes |
| Licences needed | ✕M365 + Teams Phone + PSTN | ✓One VOCPhone plan |
| Setup | ✕Operator Connect or Direct Routing | ✓Numbers ported, working same day |
| AI receptionist | ~Separate products | ✓AI Phone Agents built in |
| Queues, IVR, ring groups | ~Configured through admin and partners | ✓Included and managed |
Based on each provider's public information and published user reviews, 2026. Figures are indicative; confirm current pricing with the provider.
What you end up paying for
With Microsoft Teams
Microsoft 365per user
Teams Phone licenceper user
Operator Connect or Direct Routingper user or project
Integrator setupproject
Companies to deal with2 or more
With VOCPhone
Phone system, numbers and appsper user
AI Phone Agents, unlimited, training includedfrom $49/wk
AI talk time, lower with bundlesper minute
Lock-in contractnone
Companies to deal with1
Why businesses switch to VOCPhone
1
We own the network
VOCPhone owns and operates the network your calls run on. There is no carrier behind a reseller behind a platform vendor, so there is one company responsible.
2
AI Phone Agents built in
Unlimited AI Phone Agents that answer, book and hand over to your team, from $49 a week, on the same system as your people.
3
Apps on every device
Calls, SMS, chat and HD video meetings in the VOCPhone apps for PC, Mac, iOS and Android, on your business numbers.
4
Routing without an integrator
IVR, call queues, ring groups and time conditions are part of the service, not a project with a partner.
5
Australian, start to finish
Australian owned, Australian hosted and Australian supported, with 15 years in the market and 99.99% network uptime.
6
Keep your numbers
We port your existing numbers across, so customers keep dialling the number they already know.
Questions people ask
Can Teams make phone calls in Australia?
Only with a Teams Phone licence and a way onto the phone network. Microsoft's domestic Calling Plans are not sold in Australia, so businesses use Operator Connect or Direct Routing through a provider.
Do I have to give up Teams to use VOCPhone?
No. Keep Teams for meetings and chat, and use VOCPhone as the phone system with AI Phone Agents.
Is VOCPhone quicker to set up?
Yes. We port your numbers and the phone system works without SBCs or dial plans to build.
One network. One company. AI built in.
Book a 15 minute demo, or upload your current phone bill and we will show you what you would pay with VOCPhone.
Or talk to a person on 1300 663 222
All comparisonsvs Telstravs Optus Loopvs RingCentralvs Aircallvs Dialpadvs Cisco Webexvs Conventional VoIPvs 3CXvs VoIPline Telecomvs MAXOvs Aussie Broadbandvs TelairVOCPhone AI Phone Agents
Competitor details come from each provider's public website, checked 28 September 2026. They can change, so confirm current pricing with the provider. Names are trademarks of their owners, used for comparison only.