Features
Every feature your business needs. None you don't.
40+ enterprise-grade voice features built into one Australian-owned cloud platform. Calls, video, SMS, AI agents, mobile and desktop apps, ready to go on day one.
40+
Built-in features
120+
International numbers
99.99%
Carrier-grade uptime
30
In every video room, untimed
AI Phone Agents · New
An AI employee that answers, books and routes calls 24/7.
Beyond a chatbot. A human-sounding AI agent with a real Australian accent that books appointments, qualifies leads, answers FAQs and routes calls into your CRM, around the clock.
- Natural Aussie-accent voices customers actually trust
- Answer every call instantly, no hold music or missed leads
- Books into your calendar, logs to your CRM, escalates to humans
- Trained on your business, ready in days not months
VA
Vocky AI
Reception · Inbound call
LIVE
Customer
"Hi, can I book an appointment for tomorrow?"
Vocky AI
"Sure, no worries. I've got 9:30am or 1pm tomorrow free, which suits?"
Customer
"9:30 works."
Vocky AI
"Done. Confirmation SMS on its way and it's added to your tech's run sheet."
Voice & Routing
Route every call to the right person, every time.
The full toolkit for getting customer calls answered, transferred and tracked, with the kind of flexibility most "enterprise" phone systems charge extra for.
- Smart Call Queues7 ring strategies, custom greetings, queue announcements and live wallboards.
- Visual IVR BuilderDrag-and-drop menus and announcements, time-of-day and holiday rules built in.
- Time ConditionsAfter-hours, public-holiday and on-call routing that just works.
- Call Parking, Forward & Follow-MeHold a call on any phone, forward transparently, ring your devices in sequence.
- Heads Up & Personal AssistantSee colleague status before you transfer, with full BLF presence.
- Do Not Disturb & Music on HoldOne-button DND and custom audio for waiting customers.
Apps & Devices
Your business phone, on every device you already own.
One account, one number, one experience across the desk phone, the laptop, the mobile and even when you're overseas. Calls show your business number, not your mobile.
- iOS & Android Mobile AppCalls, SMS, chat and contacts in your pocket, switch live calls to desktop with one tap.
- Windows & Mac Desktop AppModern softphone with smart contacts, transfer, queues and call recording in one window.
- Plug & Play HandsetsPre-configured Uniden EVOC handsets that just plug in and work.
- Roaming OverseasInternational roaming servers keep you reachable on your business number anywhere.
- Shared Lines & User ExtensionsOne number across multiple devices, extensions at every desk, home or satellite office.
Video & Meetings
HD video rooms, untimed, for up to 30.
Built-in meetings that don't need a separate Zoom subscription. Untimed HD video rooms for client demos, team standups and customer calls — guests join in one click, no downloads.
- HD Video MeetingsUntimed rooms for up to 30 with secure chat, screen share and recording.
- 1-on-1 Video CallsOne-click video streaming from desktop and mobile apps.
- Audio Conference RoomsPassword-protected audio bridges for any phone or device.
- One-Click Screen ShareShare a tab, an app or your whole screen straight from the meeting.
Plus 30+ more
Every other feature, beautifully done.
The numbers, the messaging, the reporting, the admin. All the basics you'd expect from a real business phone system, with none of the seat-licensing nonsense.
Business Numbers
6 features1300 & 1800 Numbers
1300 for national local-rate calling, 1800 for fully toll-free national access.
International Numbers
Virtual presence with inbound numbers in 120+ countries.
Number Porting
Bring your existing numbers across, simple migration with no downtime.
Multi-Site
Branch offices and remote teams run on the one system, with their own rules.
Caller ID Management
Choose what number shows for inbound and outbound, per user or per department.
Shared Lines & Extensions
One number across multiple devices, extensions at every desk, home or satellite.
Messaging & Voicemail
5 featuresBusiness SMS
One-way broadcasts or full two-way chat from your business number.
Voicemail to Email
Missed-call voicemails delivered straight to your inbox as audio files.
Voicemail Manager
Visual voicemail across portal, desk phone, PC and mobile, all in sync.
Intercom
Push announcements to handsets without anyone needing to pick up.
Text-to-Speech
Natural-sounding audio in multiple languages for greetings and menus.
Reporting & Admin
8 featuresLive Call Reports
Real-time stats on answered and missed calls, exportable to Excel, PDF or CSV.
Live Wallboards
Big-screen dashboards for queues, agents and SLAs, perfect for sales floors.
Call Logs
Every call documented with name, number, time, date and duration.
Call Recording
Local or cloud storage for inbound and outbound calls, secure Australian infrastructure.
Customer Portal
Self-serve everything from one online dashboard, no support ticket required.
Instant Provisioning
New numbers, order numbers and extensions live in seconds from the portal.
API Access
Automate reporting and service management, plug into your own tools.
Click-to-Call
Embed in your website, drop into your CRM, dial customers in one click.
Audio & the Little Things
5 featuresHD Audio
Roughly double the sound quality of a standard phone call.
Music on Hold
Custom music or messaging for customers while they wait.
Shared Address Book
Company contacts shared across the team, personal contacts stay private.
Unlimited Call Packs
Contract-free unlimited calling, scale up or down as your team grows.
Carrier-Grade Network
VOCPhone owns and operates the network. When something needs fixing, we fix it.
1000+
apps and counting
Connect your apps.
From CRM and accounting to chat and ticketing, VOCPhone plays nicely with the tools your team already runs on.
Ready when you are
40+ features. One Australian-owned platform. One simple bill.
Book a 15-minute walkthrough, or send us your current phone bill and we'll show you exactly what you'd save with VOCPhone. No obligation.
Or talk to a human on 1300 663 222