Industries › Self employed
VOCPhone for Self employed
You are the sales team, the delivery team and the switchboard.
Working for yourself means every role is yours, and the phone is the role that interrupts all the others. It rings while you are working, and the work is the only thing that pays.
Closes or books, rather than just taking a message
Keep every number you already advertise
We own and run the network, so uptime is ours to fix
Australian owned, hosted and supported, 15+ years in market
Booked · flagged urgent
Wed 11:30am
Your day11:30
Mid job, doing the paid workThe only activity that actually earns.earning
New customer enquiryReady to buy, ringing out.08s17s27s37slost
Supplier confirming an orderNeeds an answer to dispatch.04s11s19s27slost
One job done. One customer lost, one order delayed.
Said out loud by everyone doing it all
You have said at least four of these this month
These are the arithmetic of being the entire business.
01
You cannot do the work and answer the phone
Only one of those two things earns money, and the other keeps interrupting it.
The agent answers so you can stay in the work.
02
There is no such thing as after hours
Your number is your number. It rings at dinner and on Sunday, and there is no polite way to ignore it.
Real business hours, with the agent covering the rest.
03
Admin happens at night
Quotes, invoices and callbacks all get pushed into your evening, because the day belonged to the work.
Most enquiries finish on the first call, so there is far less to catch up on.
04
Nobody can cover for you
One week off and the phone stops being answered, and customers assume you have closed.
The agent keeps answering and booking while you are away.
05
You do not know what you are missing
The calls that rang out leave no trace, so the problem is invisible and never gets fixed.
Every call logged and summarised, including the ones you missed.
06
You look smaller than you are
A phone answered from a job site does not inspire confidence in a customer about to spend real money.
A professional greeting, whatever you happen to be doing.
Watch one get saved
1:15pm. You are working. The sale still happens.
This is the call that used to interrupt you, or ring out. Here it is answered by a VOCPhone AI phone agent, from what you told it about your business.
It sounds like it is from here. Genuine Australian accents, not a call centre and not a robot reading a script.
It knows your prices and your rules. What you sell, what you charge, your area, and what you would rather not take on.
It closes or books, it does not just log. Which is the difference between a call and a customer.
It gives you hours back. Both by not interrupting you, and by handling the callbacks you used to do at night.
VPVOCPhone AI Agent Inbound · 00:42LIVE
AgentGood afternoon, thanks for calling. What can I help you with?
CallerI saw your listing. Do you do repairs on commercial coffee machines?
AgentWe do. Which make and model, and roughly what is happening with it?
CallerA two group La Marzocco. It is not holding pressure.
AgentThat is a service we handle. Whereabouts are you, and is the machine out of action completely?
CallerBrunswick, and yes, it is down. It is a cafe so we need it fast.
AgentUnderstood, I will flag it as urgent. There is a slot tomorrow morning between eight and ten. The call out is one hundred and forty dollars and comes off the repair. Booked, and I have texted you the details.
What happened while you were working
- Enquiry qualified: make, model, fault and location
- Recognised as urgent because the business is losing trade
- Job booked and call out fee disclosed on the call
- Details and transcript in your system without interrupting you
The number nobody tracks
Every hat you wear costs you the one that pays
When you are the whole business, time is the only real currency. The phone spends it in small amounts all day, and you never see the bill.
1Answering costs more than the call. Stop, switch context, deal with it, get back in. A three minute call costs fifteen minutes of your day.
2Not answering costs customers. The person who rang wanted to buy something. They will ring somebody else within the minute.
3Nobody covers you, ever. Get sick, take a holiday, and the business simply stops answering the phone.
Lost customers, per weekIllustrative. Put your own numbers in.
Calls per week45
Answered by you22
Rang out23
Share that were a customerx 0.40
Genuine enquiries lost per week9
Average sale$390
Lost per week$3,510
Lost per year$182,520
Change the two highlighted lines to your own figures. The arithmetic is the point, not our example. Halve every assumption and it is still the largest fixable leak you have.
One number, one person, real hours
A front office for a business that is only you
Publish one number. Behind it, new customers get answered and booked, urgent work still reaches you, and the rest waits until you have put the tools down.
Live call being routedOverflow and after hours to the AI agent
Demand peaks
Your busiest weeks are the weeks you answer least
When you are the whole business, demand and capacity are the same thing. The weeks with the most enquiries are the weeks you are most booked, so that is when calls stop being answered.
An AI agent breaks that link. Enquiries get answered and booked regardless of how busy you are, which turns your peak weeks into a waiting list instead of a pile of missed calls.
Inbound calls across your yearshape, not scale
What you can realistically answer Overflow the AI agent picks up
Illustrative shape. Your own curve depends entirely on what you do.
It plugs into what you already run
Your phone should know who is calling before you do
VOCPhone connects to more than a thousand apps and offers open APIs, so a call arrives with a customer attached to it rather than just a number.
SalesforceHubSpotZohoXeroMondayGoogle WorkspaceMicrosoft 365SlackOpen APIs for the rest
Screen pops before you say hello
The caller's name, their history and their open job appear as it rings, so you open with their name instead of asking who is calling.
Click to call from the record
Ring a customer straight from your invoicing or job system without typing a number, and every call logs itself against the right file.
Notes that write themselves
Recording, transcript, AI summary and next action land in your CRM. Untimed HD video for up to 30 people is included when a call needs faces.
Why VOCPhone
One provider, one network, one bill
Most providers sell you a phone system that runs on infrastructure they rent. We built ours, which changes what we can promise.
We own the network
Not a reseller reselling somebody else's switch. VOCPhone owns and operates its own Australian network, which is why we can guarantee 99.99% uptime and fix things ourselves.
AI phone agents that sound Australian
Inbound and outbound agents trained on your business. They answer, qualify, book and escalate, in a genuine Australian accent, at any hour.
Desk, desktop and pocket
Apps for Windows, Mac, iOS and Android, plus certified desk and cordless handsets. Untimed HD video for up to 30 people comes with it.
Australian, and answerable
Australian owned, Australian hosted, 24/7 human support, 15+ years in this market, and a price-match guarantee if you find better.
Straight answers
The questions self employed people ask us first
Is this really worth it for one person?
You have the most acute version of the problem, because there is nobody else to pick up. Plans start at a single user and the AI agent does not need its own seat.
Most people find the boundary matters as much as the revenue. Your number finally has hours, which means your evenings do too.
Can urgent calls still reach me directly?
Yes, and you define what urgent means. A customer whose equipment is down can ring your mobile at 7pm, while a general price enquiry gets handled and booked for tomorrow.
You keep control of the interruptions that are worth having.
What happens when I go on holiday?
The business keeps answering. That is often the first time people realise what they had been losing, because previously a week away meant a week of silence.
The agent keeps taking enquiries and booking work for when you are back.
What happens when the AI cannot help?
It hands over, and you decide where. Anything about a price you have not set, plus complaints can go to a person, a queue, or a manager's mobile.
The caller does not repeat themselves either. Whoever picks up gets the context the agent already gathered. Outside hours it takes the details, texts a confirmation and queues the callback.
What difference does owning the network actually make?
Most providers resell somebody else's switch, which means when something breaks they raise a ticket with a wholesaler and wait, exactly like you would. VOCPhone built and runs its own Australian network, so we fix it ourselves.
It is also why we can put a number on uptime and offer a price match. There is no reseller margin stacked in the middle of your bill.
How does the price-match guarantee work?
If you find comparable Australian business voice for less, we will match it. The terms are on our price guarantee page and we would rather you read them than take a slogan on trust.
We can do it because we are not paying a wholesaler for the underlying network.
Do we have to change our phone number?
No. Number portability is standard, including 1300 and 1800, so the number on your listings, your invoices and your vehicle signage stays exactly as it is.
We port it across and plan the cutover around your hours, not ours.
Voice over Cloud
Do the work. Let something else answer the phone.
Book fifteen minutes. Tell us how calls reach you today, and we will show you the version where you get your evenings and your customers back.
1300 663 222 · vocphone.com · Australian owned and operated