Your call recordings stay here. Do your AI transcripts?
Aircall stores APAC recordings in Sydney, but its own documentation places transcriptions and AI insights in AWS US West, Oregon. VOCPhone is Australian owned and hosted, network included.
Our own networkAustralian ownedAI Phone Agents built in
WHERE YOUR AIRCALL DATA LIVESAWS REGIONS
Oregon, USA
Sydney
AI insightsTranscripts
Recordings stay
Aircall: transcripts and AI in OregonVOCPhone: Australian hosted
What Aircall does well
Clean, easy software, fast setup for sales and support teams, and a strong app marketplace for CRMs and help desks.
Easy to set up
Strong CRM marketplace
Good for sales teams
Sydney call recordings
Where Aircall falls short
01
Split data residency
Transcriptions and AI insights are stored in AWS US West, Oregon, per Aircall's privacy documentation.
02
Software only
No desk hardware of its own; you bring your own devices.
03
Support hours
Regional support has been 24/5.
VOCPhone vs Aircall
| Feature | Aircall | VOCPhone |
|---|---|---|
| Call recordings | ✓Sydney | ✓Australian hosted |
| Transcripts and AI insights | ✕AWS US West, Oregon | ✓Australian hosted |
| AI receptionist | ~Add-on products | ✓AI Phone Agents built in |
| Handsets | ✕Bring your own | ✓Desk and cordless handsets available |
| Network | ~Third party carriers | ✓VOCPhone's own network |
Based on each provider's public information and published user reviews, 2026. Figures are indicative; confirm current pricing with the provider.
What you end up paying for
With Aircall
Aircall seatper user, USD
AI featuresadd-on
Handsetsseparate
Carrierthird party
Companies to deal with2 or more
With VOCPhone
Phone system, numbers and appsper user
AI Phone Agents, unlimited, training includedfrom $49/wk
AI talk time, lower with bundlesper minute
Lock-in contractnone
Companies to deal with1
Why businesses switch to VOCPhone
1
We own the network
VOCPhone owns and operates the network your calls run on. There is no carrier behind a reseller behind a platform vendor, so there is one company responsible.
2
AI Phone Agents built in
Unlimited AI Phone Agents that answer, book and hand over to your team, from $49 a week, on the same system as your people.
3
Apps on every device
Calls, SMS, chat and HD video meetings in the VOCPhone apps for PC, Mac, iOS and Android, on your business numbers.
4
Routing without an integrator
IVR, call queues, ring groups and time conditions are part of the service, not a project with a partner.
5
Australian, start to finish
Australian owned, Australian hosted and Australian supported, with 15 years in the market and 99.99% network uptime.
6
Keep your numbers
We port your existing numbers across, so customers keep dialling the number they already know.
Questions people ask
Where does Aircall keep my data?
Per Aircall's privacy documentation, APAC call recordings are stored in Sydney, while transcriptions and AI insights are stored in AWS US West, Oregon.
Is VOCPhone data kept in Australia?
VOCPhone is Australian owned and Australian hosted, and runs on the network it owns and operates.
Does VOCPhone integrate with CRMs?
Yes. Salesforce, HubSpot, Zoho, Xero, Monday and more, plus open APIs.
One network. One company. AI built in.
Book a 15 minute demo, or upload your current phone bill and we will show you what you would pay with VOCPhone.
Or talk to a person on 1300 663 222
All comparisonsvs Telstravs Optus Loopvs RingCentralvs Dialpadvs Microsoft Teamsvs Cisco Webexvs Conventional VoIPvs 3CXvs VoIPline Telecomvs MAXOvs Aussie Broadbandvs TelairVOCPhone AI Phone Agents
Competitor details come from each provider's public website, checked 28 September 2026. They can change, so confirm current pricing with the provider. Names are trademarks of their owners, used for comparison only.