Your phone system has one job: answer the call.
Optus Loop is a conventional calling platform on Cisco infrastructure, and published reviews flag reliability. VOCPhone runs on its own network with 99.99% uptime, and AI Phone Agents pick up whenever your team cannot.
Our own networkAustralian ownedAI Phone Agents built in
TEN CALLS TO YOUR LOOP APPREPORTED
☎✕☎☎✕☎☎☎✕☎
6 answered4 never rang
⚠ Loop app signed out
Optus Loop: missed calls in user reviewsVOCPhone: AI answers the overflow
What Optus does well
A national carrier with bundled mobile and fixed services, familiar to most businesses, and a single bill if you already run Optus mobiles.
National carrier
Mobile and fixed bundles
Single bill with Optus mobiles
Known brand
Where Optus Loop falls short
01
Reported missed calls
Users in public reviews report the Loop mobile app not ringing for a share of incoming calls.
02
An app that signs itself out
Reviewers describe the app logging itself out, so calls stop reaching the phone until someone notices.
03
No AI safety net
When a call is missed there is no built in AI agent to answer it. VOCPhone AI Phone Agents take the overflow and after hours calls.
VOCPhone vs Optus Loop
| Feature | Optus Loop | VOCPhone |
|---|---|---|
| Platform | ~Cisco based, via Optus | ✓VOCPhone, on its own network |
| Reported reliability | ✕Missed calls and logouts in reviews | ✓99.99% network uptime |
| AI receptionist | ✕Not included | ✓AI Phone Agents built in |
| Apps for staff | ~Loop app | ✓VOCPhone apps on PC, Mac, iOS, Android |
| Support | ~Telco queue | ✓Australian support team |
Based on each provider's public information and published user reviews, 2026. Figures are indicative; confirm current pricing with the provider.
What you end up paying for
With Optus Loop
Loop planvaries
Handsetsextra
Calls missed by the applost work
AI answeringnot available
Companies to deal with2 or more
With VOCPhone
Phone system, numbers and appsper user
AI Phone Agents, unlimited, training includedfrom $49/wk
AI talk time, lower with bundlesper minute
Lock-in contractnone
Companies to deal with1
Why businesses switch to VOCPhone
1
We own the network
VOCPhone owns and operates the network your calls run on. There is no carrier behind a reseller behind a platform vendor, so there is one company responsible.
2
AI Phone Agents built in
Unlimited AI Phone Agents that answer, book and hand over to your team, from $49 a week, on the same system as your people.
3
Apps on every device
Calls, SMS, chat and HD video meetings in the VOCPhone apps for PC, Mac, iOS and Android, on your business numbers.
4
Routing without an integrator
IVR, call queues, ring groups and time conditions are part of the service, not a project with a partner.
5
Australian, start to finish
Australian owned, Australian hosted and Australian supported, with 15 years in the market and 99.99% network uptime.
6
Keep your numbers
We port your existing numbers across, so customers keep dialling the number they already know.
Questions people ask
Is Optus Loop reliable?
Public reviews report missed incoming calls and the app logging itself out. VOCPhone runs on its own network with 99.99% uptime and AI Phone Agents to catch calls your team misses.
Can I keep my Optus number?
Yes. We port your existing numbers to VOCPhone.
Do I need new handsets?
Not necessarily. The VOCPhone apps run on the PCs and mobiles you already have, and we can supply desk and cordless handsets if you want them.
One network. One company. AI built in.
Book a 15 minute demo, or upload your current phone bill and we will show you what you would pay with VOCPhone.
Or talk to a person on 1300 663 222
All comparisonsvs Telstravs RingCentralvs Aircallvs Dialpadvs Microsoft Teamsvs Cisco Webexvs Conventional VoIPvs 3CXvs VoIPline Telecomvs MAXOvs Aussie Broadbandvs TelairVOCPhone AI Phone Agents
Competitor details come from each provider's public website, checked 28 September 2026. They can change, so confirm current pricing with the provider. Names are trademarks of their owners, used for comparison only.