Industries › Auto repair
VOCPhone for Auto repair
The phone always rings when a car is up on the hoist.
A workshop cannot pause. You are under a car with a torque wrench, or you are on the phone. Do the second and the job takes longer. Do the first and the booking goes to the workshop down the road.
Books the right length of job straight into the diary
Keep every number you already advertise
We own and run the network, so uptime is ours to fix
Australian owned, hosted and supported, 15+ years in market
Booked · duration allocated
Tue 10:50am
Your workshop10:50
Under a car, hoist upTorque wrench in one hand, no free hand.billing hours
Booking a service and a rego checkReady to book this week.07s14s22s31slost
Customer chasing their carThird attempt this morning.04s10s18s26slost
One job progressing. Two customers unhappy or gone.
Said out loud on every workshop floor
You have said at least four of these this month
These are what happens when the people who can answer questions have their hands inside an engine bay.
01
Only the mechanics can answer the questions
A customer asking whether a noise is the CV joint needs a mechanic, and the mechanic is under a car. So the call waits, or it does not get answered.
The agent handles bookings and status, and only escalates real technical questions.
02
"Is my car ready" a hundred times a week
The most common call in a workshop and the least valuable use of anyone's time.
Answered instantly, or pushed out by SMS before they even ring.
03
Every interruption costs a torque setting
Stopping mid job is how mistakes happen, and how a two hour job becomes three.
Fewer interruptions, because most calls never reach the floor.
04
Next week's schedule fills by phone
Your utilisation depends entirely on calls being answered, and calls get answered by whoever is least busy, which is nobody.
Bookings taken 24/7, straight into the diary with the right duration.
05
Rego and service reminders never get made
You know exactly who is due. Nobody has three hours to ring them, so the work goes elsewhere.
Outbound AI agents can make the reminder calls and book them in.
06
Parts, customers and insurers share one line
A supplier confirming a part, a customer chasing a car and an assessor all queue behind each other.
Separate queues, so parts and insurers never block a paying booking.
Watch one get saved
6:50pm. The roller door is down. The bay gets filled.
This is the call that used to ring out in an empty workshop. Here it is answered by a VOCPhone AI phone agent, from what you told it about your business.
It sounds like it is from here. Genuine Australian accents, not a call centre and not a robot reading a script.
It knows your services and your book. What you do, how long each job takes, and which slots are actually free.
It books the right length of job. So a logbook service does not get twenty minutes and a brake job does not get all day.
It handles status without a human. Which removes the single most common call in your workshop.
VPVOCPhone AI Agent Inbound · 00:46LIVE
AgentGood evening, thanks for calling. We have closed for the day, but I can still get you booked in. What does the car need?
CallerIt is due for a service, and it needs a roadworthy for the rego.
AgentNo problem. What make and model, and roughly what kilometres?
CallerA 2018 Hilux, about 140,000.
AgentThat is a logbook service plus a roadworthy, so I will allow most of a day. I have Thursday or next Monday. Leave it with us or wait?
CallerThursday, and I will drop it off. Name is Tony.
AgentBooked for Thursday, Tony. Drop off from seven thirty. I have texted you the address, what to bring and an estimate range.
What happened after the workshop closed
- Booking taken for a specific job type, not just a name
- Correct duration allocated so the bay is not double booked
- Drop off details and an estimate range texted
- Vehicle and job scoped in your system overnight
The number nobody tracks
An empty bay next Tuesday is a call you did not answer today
Workshop economics are about bay utilisation, and bays get filled by phone. Every unanswered call is a gap in next week's schedule that you will feel and never be able to explain.
1Servicing is still booked by phone. Even customers who found you online ring to book, because they want to describe the noise it is making.
2Nobody chases a workshop twice. They ring the next result on the map. There are four other workshops within two kilometres.
3Status calls eat your day. Half your inbound is people asking whether their car is ready, which should never need a human.
Empty bays, per weekIllustrative. Put your own numbers in.
Calls to the workshop110
Answered by a human68
Rang out or hung up42
Share that were a bookingx 0.45
Genuine bookings lost per week19
Average invoice per job$560
Lost per week$10,640
Lost per year$553,280
Change the two highlighted lines to your own figures. The arithmetic is the point, not our example. Even at a quarter of this it is the cheapest capacity you can buy.
One number, sorted by call type
A parts supplier should not queue in front of a paying booking
Publish one number. Behind it, bookings get taken, status calls get answered without a human, and real technical questions reach a mechanic when they are free.
Live call being routedOverflow and after hours to the AI agent
Trading peaks
Rego season and holiday road trips do not spread themselves out
Workshop call volume clusters. Registration renewals, the run up to school holidays, and the fortnight before Christmas when everyone wants the car checked before a long drive.
An AI agent absorbs those clusters. It books every one into the right length of slot, at any hour, so your bays fill from calls you would never have heard.
Inbound calls across a workshop yearshape, not scale
What your counter can realistically answer Overflow the AI agent picks up
Illustrative shape based on a typical Australian workshop year. Your own curve depends on your customer mix.
It plugs into what you already run
Your phone should know which car is calling
VOCPhone connects to more than a thousand apps and offers open APIs, so a call arrives with a customer attached to it rather than just a number.
SalesforceHubSpotZohoXeroMondayGoogle WorkspaceMicrosoft 365SlackOpen APIs for the rest
Screen pops before you say hello
The caller's name, their history and their open job appear as it rings, so you open with their name instead of asking who is calling.
Click to call from the record
Ring a customer straight from your workshop management system without typing a number, and every call logs itself against the right file.
Notes that write themselves
Recording, transcript, AI summary and next action land in your CRM. Untimed HD video for up to 30 people is included when a call needs faces.
Why VOCPhone
One provider, one network, one bill
Most providers sell you a phone system that runs on infrastructure they rent. We built ours, which changes what we can promise.
We own the network
Not a reseller reselling somebody else's switch. VOCPhone owns and operates its own Australian network, which is why we can guarantee 99.99% uptime and fix things ourselves.
AI phone agents that sound Australian
Inbound and outbound agents trained on your business. They answer, qualify, book and escalate, in a genuine Australian accent, at any hour.
Desk, desktop and pocket
Apps for Windows, Mac, iOS and Android, plus certified desk and cordless handsets. Untimed HD video for up to 30 people comes with it.
Australian, and answerable
Australian owned, Australian hosted, 24/7 human support, 15+ years in this market, and a price-match guarantee if you find better.
Straight answers
The questions workshops ask us first
Can it book the right length of job?
Yes, and this is the part that protects your day. Tell it how long each job type takes in your workshop and it books accordingly. A logbook service, a brake job and a roadworthy all get different durations.
It can also apply rules like not booking two long jobs on the same hoist, or keeping a slot free for emergencies.
Can it stop the "is my car ready" calls?
Two ways. It answers the question instantly when someone rings, and outbound SMS from your workshop number can tell people the car is ready before they think to call.
Workshops usually tell us this alone gives the front counter an hour a day back.
Can it answer technical questions?
It should not, and we set it up not to. Diagnosing a noise over the phone is a mechanic's job. What it does is capture the symptom in the customer's own words, book the right kind of inspection, and flag anything that sounds unsafe for a person to call back.
Your mechanics only get pulled off the floor for calls that genuinely need them.
What happens when the AI cannot help?
It hands over, and you decide where. Warranty disputes, insurance work and anything about a completed job can go to a person, a queue, or a manager's mobile.
The caller does not repeat themselves either. Whoever picks up gets the context the agent already gathered. Outside hours it takes the details, texts a confirmation and queues the callback.
What difference does owning the network actually make?
Most providers resell somebody else's switch, which means when something breaks they raise a ticket with a wholesaler and wait, exactly like you would. VOCPhone built and runs its own Australian network, so we fix it ourselves.
It is also why we can put a number on uptime and offer a price match. There is no reseller margin stacked in the middle of your bill.
Do we have to change our phone number?
No. Number portability is standard, including 1300 and 1800, so the number on your signage, your invoices and years of local listings stays exactly as it is.
We port it across and plan the cutover around your hours, not ours.
What happens if the internet drops?
Calls keep flowing. The mobile app works over 4G and 5G, so your people answer on their handsets while a site connection is down, and flows can divert to mobiles automatically.
We also supply NBN, so the connection and the phone system can come from one provider on one bill. When it is all ours, there is nobody to point at.
Voice over Cloud
Fill next week's bays with this week's missed calls
Book fifteen minutes. Tell us how bookings reach you today, and we will show you the version where the hoist stays up and the diary still fills.
1300 663 222 · vocphone.com · Australian owned and operated