Industries › Consulting
VOCPhone for Consulting
You bill by the hour and spend half of them playing phone tag.
Consulting is a business of being in the room, which means never being at the phone. So you and your clients spend the week leaving each other messages, and every round trip costs time you could have billed.
Qualifies against your engagement profile before you get involved
Keep every number you already advertise
We own and run the network, so uptime is ours to fix
Australian owned, hosted and supported, 15+ years in market
Discovery call booked
Thu 1:30pm
Your day13:30
In a client workshopSix people in a room, phone on silent.billable
Prospective client with a briefThe best lead this month, ringing out.09s20s31s43slost
Current client needing a decisionProject stalls until you call back.05s12s20s28slost
One workshop delivered. One lead lost, one project stalled.
Said out loud on every engagement
You have said at least four of these this month
These are the structural cost of selling your presence and answering your own phone.
01
You are always in a room
Workshops, client meetings, site visits. The phone is on silent by professional necessity, all day, every day.
The agent answers, qualifies and books, so nothing depends on you being free.
02
Prospects will not leave a message
A serious buyer will not explain a brief to a voicemail. They ring the next consultant on their list.
A warm Australian voice takes the brief and books a discovery call.
03
Scheduling is a job in itself
Finding a time with three busy people takes six messages. That is not consulting, it is admin.
The agent books directly into your calendar, on the call.
04
Your mobile is your business
Which means no boundary between a client emergency and your own weekend.
A business number with hours, so after hours reaches the agent, not you.
05
Nobody records the brief accurately
A scope discussed by phone and reconstructed later is how engagements go wrong and fees get argued about.
Recording, transcript and summary against the client automatically.
06
You cannot tell where good work comes from
Referrals, speaking, content, listings. All of it produces calls, most of which you never answered.
Every call logged and summarised, so attribution becomes possible.
Watch one get saved
6:45pm. You are on a plane. The engagement is not lost.
This is the call that used to ring out. Here it is answered by a VOCPhone AI phone agent, from what you told it about your practice.
It sounds like it is from here. Genuine Australian accents, not a call centre and not a robot reading a script.
It knows your practice and your fit. What you do, who you do it for, typical engagement size and what you decline.
It books a discovery call. Straight into your calendar, which removes six scheduling messages.
It qualifies out politely. So you stop spending discovery calls on work you were never going to take.
VPVOCPhone AI Agent Inbound · 00:50LIVE
AgentGood evening, thanks for calling. I can help with this. What are you looking for support with?
CallerWe are a mid sized manufacturer and we need help restructuring our operations. Someone recommended you.
AgentThank you, and that is squarely the kind of work we do. Roughly how many people are in the business, and is this whole of operations or a specific bottleneck?
CallerAbout one hundred and forty staff, and broader than one bottleneck.
AgentUnderstood. For that scope the first step is a discovery call with one of the directors, about forty five minutes. Tuesday at 11am or Wednesday at 3pm.
CallerTuesday. It is Marcus Bellini.
AgentBooked, Marcus, Tuesday at 11am. I have texted the calendar invite and a short list of questions to think about beforehand.
What happened while your phone was on silent
- Enquiry qualified against your actual engagement profile
- Discovery call booked into a director's calendar on first contact
- Preparation questions sent so the call starts at depth
- Lead and transcript in your CRM before you landed
The number nobody tracks
Phone tag is the least billable activity in your business
Every unanswered call becomes two more calls, an email, and a scheduling exchange. None of that is chargeable and all of it happens instead of work.
1Prospects judge responsiveness first. Somebody choosing a consultant reads availability as competence. A voicemail suggests too busy or too small.
2Every missed call multiplies. One missed call becomes a callback, a missed callback, an email and a calendar invite.
3Your delivery hours are your enquiry hours. You are in workshops exactly when people ring, and there is no version where both happen.
Phone tag, per weekIllustrative. Put your own numbers in.
Calls per week60
Answered first time26
Rang out34
Share that became phone tagx 0.70
Calls that turned into a round trip24
Your chargeable rate per hour$250
Lost per week$2,000
Lost per year$104,000
Change the two highlighted lines to your own figures. The arithmetic is the point, not our example. That assumes twenty minutes of round trip per missed call.
One number, no phone tag
New business, live projects and accounts are not the same call
Publish one number. Behind it, new enquiries get qualified and booked, live project calls reach whoever runs them, and nothing needs you to be free.
Live call being routedOverflow and after hours to the AI agent
Demand peaks
Your enquiry volume follows other people's budget cycles
Consulting demand clusters around planning and budget seasons. Enquiries arrive in bursts when clients set priorities, and those bursts land while you are delivering the last round of work.
An AI agent absorbs the burst. Every enquiry gets qualified against your real engagement profile and booked into a discovery call, instead of the good ones going to voicemail.
Inbound enquiries across a consulting yearshape, not scale
What you can realistically answer Overflow the AI agent picks up
Illustrative shape based on typical Australian budget cycles. Your own curve depends on your sectors.
It plugs into what you already run
Your phone should know which engagement is calling
VOCPhone connects to more than a thousand apps and offers open APIs, so a call arrives with a client attached to it rather than just a number.
SalesforceHubSpotZohoXeroMondayGoogle WorkspaceMicrosoft 365SlackOpen APIs for the rest
Screen pops before you say hello
The caller's name, their history and their open engagement appear as it rings, so you open with their name instead of asking who is calling.
Click to call from the record
Ring a client straight from your CRM or project system without typing a number, and every call logs itself against the right file.
Notes that write themselves
Recording, transcript, AI summary and next action land in your CRM. Untimed HD video for up to 30 people is included when a call needs faces.
Why VOCPhone
One provider, one network, one bill
Most providers sell you a phone system that runs on infrastructure they rent. We built ours, which changes what we can promise.
We own the network
Not a reseller reselling somebody else's switch. VOCPhone owns and operates its own Australian network, which is why we can guarantee 99.99% uptime and fix things ourselves.
AI phone agents that sound Australian
Inbound and outbound agents trained on your business. They answer, qualify, book and escalate, in a genuine Australian accent, at any hour.
Desk, desktop and pocket
Apps for Windows, Mac, iOS and Android, plus certified desk and cordless handsets. Untimed HD video for up to 30 people comes with it.
Australian, and answerable
Australian owned, Australian hosted, 24/7 human support, 15+ years in this market, and a price-match guarantee if you find better.
Straight answers
The questions consultants ask us first
Will a serious buyer accept an AI answering?
The comparison that matters is not the agent versus you, because you are in a workshop. It is the agent versus your voicemail. A warm Australian voice that takes a real brief and books a discovery call reads as organised.
It also does something you cannot: it asks the same good qualifying questions on every call, at any hour.
Can it qualify out work I do not want?
Yes, and consultants often find this as valuable as the leads it captures. You define your engagement profile: minimum size, sectors, geography, the work you decline. It applies it politely and refers on where appropriate.
You stop spending discovery calls on enquiries that were never going to become engagements.
Will it stop clients ringing me at all hours?
On your terms. You set what counts as urgent for a live engagement. Everything else becomes a scheduled callback rather than an interruption to your evening.
Most consultants tell us the boundary is worth as much as the extra work.
What happens when the AI cannot help?
It hands over, and you decide where. Anything about the substance of an engagement, plus any dispute over fees can go to a person, a queue, or a manager's mobile.
The caller does not repeat themselves either. Whoever picks up gets the context the agent already gathered. Outside hours it takes the details, texts a confirmation and queues the callback.
What difference does owning the network actually make?
Most providers resell somebody else's switch, which means when something breaks they raise a ticket with a wholesaler and wait, exactly like you would. VOCPhone built and runs its own Australian network, so we fix it ourselves.
It is also why we can put a number on uptime and offer a price match. There is no reseller margin stacked in the middle of your bill.
Do we have to change our phone number?
No. Number portability is standard, including 1300 and 1800, so the number on your website, your proposals and your professional listings stays exactly as it is.
We port it across and plan the cutover around your hours, not ours.
What happens if the internet drops?
Calls keep flowing. The mobile app works over 4G and 5G, so your people answer on their handsets while a site connection is down, and flows can divert to mobiles automatically.
We also supply NBN, so the connection and the phone system can come from one provider on one bill. When it is all ours, there is nobody to point at.
Voice over Cloud
Stop paying for phone tag out of billable hours
Book fifteen minutes. Show us how enquiries reach you today, and we will show you the version where you stay in the room and still win the work.
1300 663 222 · vocphone.com · Australian owned and operated