3CX hands you the server. We run the network.
3CX is capable software, but self host it and the uptime, security patching and emergency response become yours. VOCPhone is fully managed on the network we own, with AI Phone Agents built in.
Our own networkAustralian ownedAI Phone Agents built in
YOUR SELF HOSTED 3CX SERVERROOT@PBX
[SECURITY] update available, apply immediately
root@pbx:~$ sudo apt update && reboot
! rebooting, calls offline
! 2023: desktop app hit by supply chain attack
root@pbx:~$
3CX self hosted: you patch itVOCPhone: managed and patched for you
What 3CX does well
A feature rich software PBX with a low entry price, wide handset support and a big dealer network.
Feature rich PBX
Low entry price
Wide handset support
Large dealer network
Where 3CX falls short
01
You own every patch
Security hotfixes must be applied quickly on self hosted, internet facing systems.
02
Supply chain risk is real
In 2023 the 3CX desktop app was compromised in a supply chain attack.
03
Downtime for updates
Updates and reboots take calls offline unless you plan around them.
VOCPhone vs 3CX
| Feature | 3CX | VOCPhone |
|---|---|---|
| Hosting | ~Self hosted or via a dealer | ✓Managed, Australian hosted |
| Security patching | ✕Your job when self hosted | ✓Managed by VOCPhone |
| Carrier | ~Separate SIP trunk | ✓VOCPhone's own network |
| AI receptionist | ~Not built in | ✓AI Phone Agents built in |
| Support | ~Dealer dependent | ✓Australian support team |
Based on each provider's public information and published user reviews, 2026. Figures are indicative; confirm current pricing with the provider.
What you end up paying for
With 3CX
3CX licenceper year
Server or hostingseparate
SIP trunkseparate
Your time patchingongoing
Companies to deal with2 or more
With VOCPhone
Phone system, numbers and appsper user
AI Phone Agents, unlimited, training includedfrom $49/wk
AI talk time, lower with bundlesper minute
Lock-in contractnone
Companies to deal with1
Why businesses switch to VOCPhone
1
We own the network
VOCPhone owns and operates the network your calls run on. There is no carrier behind a reseller behind a platform vendor, so there is one company responsible.
2
AI Phone Agents built in
Unlimited AI Phone Agents that answer, book and hand over to your team, from $49 a week, on the same system as your people.
3
Apps on every device
Calls, SMS, chat and HD video meetings in the VOCPhone apps for PC, Mac, iOS and Android, on your business numbers.
4
Routing without an integrator
IVR, call queues, ring groups and time conditions are part of the service, not a project with a partner.
5
Australian, start to finish
Australian owned, Australian hosted and Australian supported, with 15 years in the market and 99.99% network uptime.
6
Keep your numbers
We port your existing numbers across, so customers keep dialling the number they already know.
Questions people ask
Is 3CX secure?
3CX is widely used, but self hosted systems depend on you applying security updates quickly. In 2023 its desktop app was compromised in a supply chain attack.
Can I move from 3CX to VOCPhone?
Yes. We port your numbers and rebuild your call flows, queues and IVR on VOCPhone.
Do I keep control of my call flows?
Yes. You can change routing in the portal, or we manage it with you.
One network. One company. AI built in.
Book a 15 minute demo, or upload your current phone bill and we will show you what you would pay with VOCPhone.
Or talk to a person on 1300 663 222
All comparisonsvs Telstravs Optus Loopvs RingCentralvs Aircallvs Dialpadvs Microsoft Teamsvs Cisco Webexvs Conventional VoIPvs VoIPline Telecomvs MAXOvs Aussie Broadbandvs TelairVOCPhone AI Phone Agents
Competitor details come from each provider's public website, checked 28 September 2026. They can change, so confirm current pricing with the provider. Names are trademarks of their owners, used for comparison only.