Industries › Real estate
VOCPhone for Real estate
A buyer calls once. Miss it and they call the next agent.
You are at an open home, in a listing presentation, or driving between the two. Every one of those is unanswerable, and every one is happening while the buyer for your other listing is ringing.
Vendor enquiries flagged and pushed to you immediately
Keep every number you already advertise
We own and run the network, so uptime is ours to fix
Australian owned, hosted and supported, 15+ years in market
Appraisal booked · sales data sent
Sat 11:30am
Your Saturday11:30
Mid open home, twelve groups throughThe one hour that cannot be interrupted.selling
Buyer enquiring on another listingWants an inspection today.08s17s27s37slost
Vendor wanting a listing appraisalThe most valuable call of the month.05s12s20s28slost
One open home run. One buyer lost, one listing gone to a rival.
Said out loud at every open home
You have said at least four of these this month
These are listing and buyer problems that arrive down a phone line on a Saturday morning.
01
Open homes make you completely unreachable
You are running an inspection, greeting groups and taking names. Answering would be unprofessional and you would lose the room.
The agent answers, qualifies and books the next inspection while you run this one.
02
Buyers want to inspect now, not Tuesday
The window between interest and inspection is hours, not days. A callback on Monday is a lost buyer.
Inspections booked on the call, straight into your diary.
03
Appraisal enquiries are the whole business
One vendor call is worth more than a hundred buyer calls, and it sounds identical when it rings.
Vendor enquiries flagged and routed to you immediately, however busy you are.
04
Property management and sales share a line
A tenant with a blocked drain queues in front of a buyer with finance approved.
Separate queues, so sales enquiries never sit behind maintenance.
05
Nobody captures the buyer database properly
Half your Saturday enquiries never make it into the CRM because you were driving between opens.
Every enquiry captured, qualified and logged automatically.
06
After hours is when people browse
Buyers look at listings at 9pm and ring immediately. Your office closed at five.
Enquiries answered and inspections booked at any hour.
Watch one get saved
8:40pm. You are at dinner. The appraisal is booked.
This is the call that used to ring out. Here it is answered by a VOCPhone AI phone agent, from what you told it about your agency.
It sounds like it is from here. Genuine Australian accents, not a call centre and not a robot reading a script.
It knows your listings and your area. Current stock, price guides, inspection times, auction dates and suburbs.
It books inspections and appraisals. Real times in your diary, which is what converts an enquiry.
It flags vendors immediately. Because an appraisal call is worth more than everything else that rang today.
VPVOCPhone AI Agent Inbound · 00:49LIVE
AgentGood evening, thanks for calling Brenton Property. How can I help?
CallerI am thinking about selling my place in Ashgrove and wanted an idea of what it is worth.
AgentWe sell a lot in Ashgrove. Is it a house or a unit, and how many bedrooms?
CallerA four bedroom house, on about six hundred square metres.
AgentGood size for the area. The best next step is a market appraisal at the property, about half an hour and no obligation. Thursday at 5pm or Saturday at 9am.
CallerSaturday morning suits. It is Ian Whitmore, 22 Kirkland Street.
AgentBooked, Ian, Saturday at 9am at 22 Kirkland Street. I have texted the confirmation and a recent sales summary for Ashgrove.
What happened while you were at dinner
- Vendor appraisal captured, the most valuable call type you receive
- Property details qualified: type, bedrooms and land size
- Appraisal booked into your diary at the property
- Recent local sales summary texted, so you arrive already credible
The number nobody tracks
The appraisal you missed was worth a whole commission
Agents measure days on market and clearance rates precisely. Almost nobody measures the calls that rang out, which is where both buyers and listings are actually lost.
1Buyers work down a list. Somebody looking at four properties this weekend rings agents in order and inspects with whoever answered.
2Vendors ring several agents in one afternoon. A listing appraisal enquiry is the highest value call you will ever receive, and it goes to whoever picked up.
3Saturday is your peak and your least answerable day. Opens, auctions and inspections all happen on the day buyers and vendors ring most.
Lost listings, per weekIllustrative. Put your own numbers in.
Calls per week160
Answered by an agent88
Rang out or abandoned72
Share that were a buyer or vendorx 0.35
Genuine enquiries lost per week25
Average commission per listing$16,000
Lost per weekTwenty five conversations
Lost per yearA great many listings
Change the two highlighted lines to your own figures. The arithmetic is the point, not our example. Recover one listing a quarter and this is absurd.
One number, sorted by value
A vendor should never queue behind a blocked drain
Publish one number. Behind it, vendor and buyer enquiries reach sales, property management has its own queue, and the AI agent catches everything a Saturday cannot.
Live call being routedOverflow and after hours to the AI agent
Market peaks
The spring selling season answers nobody
Real estate call volume follows the spring selling season, when listings, opens and auctions peak together. That is precisely when every agent in your office is out of the building.
An AI agent absorbs the whole season. Every buyer qualified and booked, every vendor enquiry flagged, and your CRM populated properly instead of from memory on Sunday night.
Inbound calls across a property yearshape, not scale
What your agents can realistically answer Overflow the AI agent picks up
Illustrative shape based on typical Australian selling seasons. Your own curve depends on your market.
It plugs into what you already run
Your phone should know which property is calling
VOCPhone connects to more than a thousand apps and offers open APIs, so a call arrives with a buyer attached to it rather than just a number.
SalesforceHubSpotZohoXeroMondayGoogle WorkspaceMicrosoft 365SlackOpen APIs for the rest
Screen pops before you say hello
The caller's name, their history and their open enquiry appear as it rings, so you open with their name instead of asking who is calling.
Click to call from the record
Ring a buyer straight from your CRM without typing a number, and every call logs itself against the right file.
Notes that write themselves
Recording, transcript, AI summary and next action land in your CRM. Untimed HD video for up to 30 people is included when a call needs faces.
Why VOCPhone
One provider, one network, one bill
Most providers sell you a phone system that runs on infrastructure they rent. We built ours, which changes what we can promise.
We own the network
Not a reseller reselling somebody else's switch. VOCPhone owns and operates its own Australian network, which is why we can guarantee 99.99% uptime and fix things ourselves.
AI phone agents that sound Australian
Inbound and outbound agents trained on your business. They answer, qualify, book and escalate, in a genuine Australian accent, at any hour.
Desk, desktop and pocket
Apps for Windows, Mac, iOS and Android, plus certified desk and cordless handsets. Untimed HD video for up to 30 people comes with it.
Australian, and answerable
Australian owned, Australian hosted, 24/7 human support, 15+ years in this market, and a price-match guarantee if you find better.
Straight answers
The questions agents ask us first
Can it book inspections into my diary?
Yes, and that is what turns an enquiry into a buyer in the room. It offers real times, applies your rules about travel between suburbs, and confirms by SMS while the caller is still on the phone.
It can also register the buyer for the next scheduled open home rather than a private inspection.
Will it recognise a vendor enquiry?
That is one of the first things we configure, because a vendor call is worth an entire commission. It identifies an appraisal enquiry and can escalate it to your mobile immediately, even when everything else is handled without you.
You decide the rule. Most agents want vendors put straight through, whatever they are doing.
Can it keep property management out of my sales calls?
Yes, and most offices find that separation alone worth the change. Tenants, maintenance and landlords get their own queue and greeting, so a blocked drain never sits in front of a buyer with finance approved.
Maintenance requests can also be captured completely and logged, rather than scribbled between opens.
What happens when the AI cannot help?
It hands over, and you decide where. Price negotiations, contract questions and anything about an offer can go to a person, a queue, or a manager's mobile.
The caller does not repeat themselves either. Whoever picks up gets the context the agent already gathered. Outside hours it takes the details, texts a confirmation and queues the callback.
What difference does owning the network actually make?
Most providers resell somebody else's switch, which means when something breaks they raise a ticket with a wholesaler and wait, exactly like you would. VOCPhone built and runs its own Australian network, so we fix it ourselves.
It is also why we can put a number on uptime and offer a price match. There is no reseller margin stacked in the middle of your bill.
Do we have to change our phone number?
No. Number portability is standard, including 1300 and 1800, so the number on your boards, your listings and years of portal results stays exactly as it is.
We port it across and plan the cutover around your hours, not ours.
What happens if the internet drops?
Calls keep flowing. The mobile app works over 4G and 5G, so your people answer on their handsets while a site connection is down, and flows can divert to mobiles automatically.
We also supply NBN, so the connection and the phone system can come from one provider on one bill. When it is all ours, there is nobody to point at.
Voice over Cloud
Answer the vendor while you are running the open home
Book fifteen minutes. Show us how buyer and vendor calls reach you today, and we will show you the version where Saturday stops costing you listings.
1300 663 222 · vocphone.com · Australian owned and operated