AI Phone Agents - VOCPhone

The phone rings at 8pm. Someone answers.

VOCPhone AI Phone Agents take the call in a natural Australian voice, answer the question, book the appointment and write the whole thing up for you. Running on the network we own and operate, so there is nobody in the middle.

Build your first agent

From $49 per weekUnlimited AI agentsAI training includedNo contract

Agent console Live call
Maya, after hours reception Riverside Dental · inbound 0413 732 572 00:00
MayaGood evening, Riverside Dental. This is Maya. How can I help?
CallerI chipped a front tooth on a chicken bone. It is not bleeding but it looks bad.
MayaThat sounds uncomfortable. Any pain when you breathe in, or when you touch it?
CallerA bit sensitive to cold. No real pain.
MayaThen we can look after you first thing rather than tonight. Dr Nguyen has 8:15 tomorrow or 11:40 Wednesday. Which works?
CallerTomorrow at 8:15, please. Priya Raman.
MayaBooked, Priya. 8:15 tomorrow with Dr Nguyen. I am sending the confirmation and the address to this number now. Avoid anything cold until then.

Handled during the call

Matched the caller to an existing patient filePriya Raman, last visit March
Triaged against the practice's urgency rulesNot an emergency, no after hours call out
Read live availability from the practice calendarCalendar tool
Booked the appointment8:15am with Dr Nguyen
Sent the confirmation and address by SMSFrom the practice number
Filed the outcome against the patient recordPosted to the practice system
Summary in the practice inbox
Chipped upper front tooth, no bleeding, cold sensitivity only. Priya Raman, existing patient. Booked 8:15am with Dr Nguyen. Likely a composite repair, allow a longer chair.
0Network uptime, on infrastructure we own
UnlimitedAI agents, on every plan
0Answered, weekends and public holidays
0Starting price, cancel any time
The difference

Same phone number. Very different Tuesday.

Nothing about how your customers reach you changes. What changes is what happens in the twelve hours a week nobody was there to pick up.

How it goes today

The call gets to voicemail, or nowhere

  • Six missed calls a day that nobody ever hears about
  • Staff pulled off their actual work to answer the same five questions
  • Messages on a sticky note, half of them never called back
  • No idea what people actually rang about last month

From the day you switch it on

Answered, actioned and written up

  • Every call answered inside a ring, at any hour
  • Bookings made and confirmed by SMS while the caller is still on the line
  • Messages and outcomes filed where your team already works
  • A transcript and a summary of every call, searchable
Agent Studio

You build them. As many as you have jobs for.

Agent Studio sits in the same portal as your numbers, users and call reporting. Name an agent, give it a voice and a job, point a number at it, and it is taking calls. No developers, no agency, no licence per agent.

Portal · AI · Agent Studio 6 agents · 3 answering now
AgentCalls todayBookedTransferred
MayaMain line reception, 8am to 6pm 41calls 17booked 9to a person On a call
Maya after hoursTakes the line from 6pm, triages and books 23calls 11booked 2to a person On a call
BookingsBooks, moves and cancels, then texts a confirmation 36calls 31booked 1to a person Scheduled
Quote follow upCalls every quote sitting unanswered past five days 58calls 6booked 4to a person Outbound
New enquiryQualifies 1300 and web enquiries, books the sales call 29calls 14booked 7to a person On a call
RemindersConfirms tomorrow's appointments the afternoon before 64calls 5booked 0to a person Paused
What goes into one

An agent is four things, and you write all four

None of it is code. It is the same brief you would give a new receptionist on their first morning, except you only have to give it once.

1

Personality, so it sounds like your business

Write the voice in plain English. Unhurried and warm for a clinic, quick and direct for a workshop. Pick an Australian voice, set what it must never say, then ring it yourself before a customer does.

Tone and voice
Warm, calm, never rushed. Australian. Short answers. Never give a clinical opinion or quote a treatment price. If the caller sounds distressed, slow down and offer the emergency number.
Style
Warm Reassuring Concise Formal Upbeat
2

Knowledge, so the answers are actually yours

Upload the fee schedule, the service list, the opening hours, the policies. PDF, Word, text, markdown or CSV. The agent answers from those documents, and when something is not in them it says so and takes a message instead of guessing.

Fee schedule 2026.pdfItem numbers, gap estimates, health fund notesIndexed
Practitioners and hours.csvWho works which days, and what they treatIndexed
Questions we answer daily.md38 answers the front desk repeats every weekJust added
3

Skills, one per job it does

Each skill is a separate job with its own instructions, its own rules and its own version history. Inbound skills answer your lines. Outbound skills work a list on a schedule, with retry limits and a daily call cap you set.

Inbound, after hours receptionTriage, book, take a message. Version 7Active
Inbound, change an appointmentMove or cancel an existing booking. Version 3Active
Outbound, recall remindersWeekdays 2pm to 4pm, two retriesRunning
Outbound, waitlist offersFills a cancellation from the waitlistPaused
4

Tools, so it can do the thing, not just discuss it

An agent without tools can only talk. Connect the calendar and it books. Connect transfer and it puts the caller through with the context already spoken. Connect a webhook and the outcome is in your system before the caller has hung up.

CalendarRead availability and create the bookingConnected
Transfer callThrough to a person or a queue, with contextConnected
Send SMSConfirmations and reminders from your numberConnected
Webhook and open APIInto your CRM, PMS or job systemConnected
Outbound

The calls nobody ever gets around to making

Every business has a list. Quotes that went quiet, patients due for a recall, customers who have not been back in a year, reviews never asked for. An outbound skill works that list on a schedule you set, at a pace you set, and stops the moment you tell it to.

Quote follow ups Recalls and reminders Waitlist offers Review requests Win backs
Campaign · recall reminders Running

312 of 480 contacts called

Weekdays 2pm to 4pm · 2 retries · 60 calls a day cap · stops on a reply

0Answered
0Rebooked
0Messages left
Reporting

You finally get to see the phone as a number

Every AI call is recorded, transcribed, summarised and tagged with the outcome you asked for. Filter by agent, by date or by result, and take the whole lot out as a CSV.

Portal · AI · Activity Last 7 days · live
Calls handled0Last 7 days
Outside hours0Would have rung out
Appointments booked0Into the calendar
Handled end to end0No person needed
Calls handled by hour Last 7 days · 64 of 233 arrived outside 9am to 5pm
Business hours Outside business hours
7am · 3 calls8am · 9 calls9am · 18 calls10am · 24 calls11am · 21 calls12pm · 16 calls1pm · 19 calls2pm · 23 calls263pm · 26 calls4pm · 22 calls5pm · 14 calls6pm · 11 calls7pm · 9 calls8pm · 7 calls9pm · 5 calls10pm · 4 calls11pm · 2 calls
7am12pm5pm11pm
Transcript · 20:07

Maya: Good evening, Riverside Dental. This is Maya. How can I help?

Caller: I chipped a front tooth on a chicken bone. It is not bleeding but it looks bad.

Maya: That sounds uncomfortable. Any pain when you breathe in, or when you touch it?

Summary and captured fields

Chipped upper front tooth, no bleeding, cold sensitivity only. Existing patient, last seen March. Booked 8:15am with Dr Nguyen. Likely a composite repair, allow a longer chair.

Reason: Chipped tooth   Urgency: Next day
Booked: Tue 8:15am   SMS sent: Yes

Who it suits

One booking a week and it has paid for itself

At $49 a week the maths is not complicated. The first job, patient or enquiry it catches that would otherwise have rung out covers the month.

Clinics and allied health

Bookings, reschedules, recalls and the fifty questions a front desk answers between patients. Anything clinical goes straight to a practitioner, never answered by the agent.

Reception stops answering mid appointment

Property, strata and trades

Maintenance requests logged and routed, inspection times given out, emergencies triaged against your own rules and put through to whoever is actually on call tonight.

Saturday enquiries stop disappearing

Professional and financial services

New enquiries qualified before they reach a partner, conflicts and budget captured, the first meeting booked into the right diary with the notes already attached.

Senior people stop fielding wrong fit calls

Multi site and franchise

One agent per location with its own hours, its own knowledge and its own calendar, all managed from a single portal and reported on together.

Head office can finally see every site
Pricing

One weekly price, however many agents you build

No licence per agent, no AI surcharge per user, no minimum term. Build one agent or fifteen and the number below does not move.

VOCPhone AI

Everything you need to put AI on your phones

$49 per week, from

Sits on top of your VOCPhone service. Cancel any time and keep your numbers.

  • Unlimited AI agents
  • Agent Studio builder portal
  • AI training for your team
  • Unlimited skills, inbound and outbound
  • Knowledge uploads, indexed for you
  • Tools, transfers, SMS and webhooks
  • Recordings, transcripts and summaries
  • Outcome capture to email or webhook
  • Activity reporting and CSV export
Get set up See all pricing

Talk time is separate

The minutes your agents spend on calls are billed on top of the weekly price, and a call bundle brings that rate down as the volume grows. Buy one in the portal whenever you want. The rate is on screen before you confirm.

We build the first one with you

Training is part of the price. We work out which calls are worth handing over, write the first agent with you, test it on a real number, and leave you able to build the next one yourself.

Questions

What people ask us before they turn one on

Does it actually sound Australian?

Yes. The voices are natural Australian ones, not an American voice reading Australian words. It handles interruptions, people talking over it and callers changing their mind halfway through. Ring it yourself before you point a real number at it, and have it open with "you are speaking to our assistant" if you would rather be up front about it.

What happens when it does not know the answer?

It follows the rule you set rather than guessing. Transfer to a person, take a message, offer a call back, or send an SMS with a link. It will not make up a price or a policy. Anything outside the knowledge you uploaded is treated as something to hand over.

Do I have to change my phone system or my numbers?

If you are already with VOCPhone, you point a number, a queue or a time condition at the agent and it is live. If you are somewhere else, we port your numbers across first and your customers never know. Either way you keep the number on your van, your window and your invoices.

How long before one is actually working?

A first agent takes minutes to stand up. Making it genuinely good, with your fee list, your hours and your booking rules loaded in, is usually an afternoon. That session is included in the weekly price and we run it with you.

Can it ring people, or only answer?

Both. An outbound skill works a contact list on the schedule you set, with retry limits and a daily cap. Quote follow ups, recalls, waitlist offers, review requests and win backs are the usual jobs. Outbound calls are logged, recorded and transcribed exactly like inbound ones.

Where does the call and the data actually go?

VOCPhone owns and operates its own network rather than reselling somebody else's, and the platform is Australian hosted. Your recordings, transcripts and knowledge files belong to your account. They are not shared with other customers and are not used to train anyone else's agent.

So what does a month really cost?

The weekly price from $49 covers unlimited agents, the builder portal and the training. On top of that you pay for the minutes your agents talk, and a bundle reduces that rate. There is no contract, so if it is not paying for itself you switch it off.

What if a caller just wants a human?

They get one. Asking for a person is a transfer, every time, and you choose where that lands. Outside your hours it takes a message and flags it as a request for a call back, so nobody is stuck in a loop with a machine.

Get started

The next one that rings out is a customer you never hear from again

Unlimited AI agents, the builder portal and the training from $49 a week. We will build the first one with you, put it on a real number, and you keep it only if it earns its place.

Talk to us See every feature

Or just ring us, a person answers. 1300 663 222