Industries › Nannying
VOCPhone for Nannying
Your hands are full of somebody else's children. So is your phone.
Nannying and in home care is the one job where answering a phone is not just inconvenient, it is a duty of care problem. You cannot look away, and yet the enquiries that pay your next month keep ringing.
Never discusses a child in your care, by design
Keep every number you already advertise
We own and run the network, so uptime is ours to fix
Australian owned, hosted and supported, 15+ years in market
Credentials sent · meeting booked
Wed 4:15pm
Your day16:15
Supervising three childrenCannot look away, let alone take a call.on duty
New family enquiring about careInterviewing three nannies this week.09s20s31s43slost
Current family changing tomorrow's hoursWill assume it is fine if nobody answers.05s12s20s28slost
Three children safe. One family lost, one schedule confused.
Said out loud by everyone in home care
You have said at least four of these this month
These are duty of care problems that collide with running a business.
01
You cannot look away from children
There is no version of your working day where answering a phone is acceptable, and that is most of your week.
The agent answers, qualifies and books an interview without you looking away.
02
Enquiries arrive during care hours
Parents ring during the day, which is exactly when every nanny is on duty.
Every enquiry answered, at any hour, and booked in.
03
Families need reassurance before they trust you
A parent choosing in home care wants to hear a calm, professional person. A voicemail is the opposite.
A warm Australian voice that explains your experience and checks.
04
Schedule changes get missed
A parent changing tomorrow's hours cannot reach you, and the confusion affects a child's day.
Changes always get through and are confirmed in writing.
05
Your personal mobile is your business
Which means work calls at every hour and no way to be off duty.
A business number with hours, separate from your own life.
06
Credentials get asked about constantly
Working with children check, first aid, references, insurance. The same questions every enquiry.
Answered consistently and accurately, every time.
Watch one get saved
4:20pm on duty. The new family books an interview.
This is the call that used to ring out. Here it is answered by a VOCPhone AI phone agent, from what you told it about your service.
It sounds like it is from here. Genuine Australian accents, warm and reassuring, not a call centre.
It knows your credentials and availability. Your checks, first aid, experience, rates, hours and the ages you care for.
It books an interview. Because a booked meeting is what converts a nervous parent into a family.
It never discusses a child in your care. Anything about a specific child goes only to you, by design.
VPVOCPhone AI Agent Inbound · 00:46LIVE
AgentGood afternoon, thanks for calling. How can I help?
ParentI am looking for a nanny for two children, three days a week. Are you taking on new families?
AgentI am. Can I ask how old the children are, and which days you need?
ParentA four year old and an eighteen month old, Monday to Wednesday.
AgentThat works with current availability. The rate is forty two dollars an hour for two children, and I hold a current working with children check, first aid and CPR, and public liability insurance.
ParentThat all sounds good. Could we meet?
AgentOf course. I have Thursday at 6pm or Saturday morning for a meet and greet, and I will text you my credentials and two references.
What happened while you were on duty
- Enquiry answered without looking away from the children
- Ages, days and rate confirmed against your actual availability
- Credentials and insurance stated up front, which builds trust immediately
- Meet and greet booked, with references texted before the shift ended
The number nobody tracks
You cannot take a call while you are responsible for children
Every other business can glance at a phone. You genuinely cannot, and the enquiries that would fill your week arrive during exactly the hours you are on duty.
1Duty of care comes first, always. This is not a matter of preference. Supervision cannot be interrupted, so the phone cannot be answered.
2Families interview several candidates. A parent looking for care rings three or four people. Whoever answers gets the interview.
3Schedule changes cause real problems. A family who cannot reach you to change hours creates confusion that affects children, not just admin.
Lost placements, per weekIllustrative. Put your own numbers in.
Calls per week30
Answered by you10
Rang out20
Share that were a family enquiryx 0.35
Genuine enquiries lost per week7
Weekly value of a placement$900
Lost per weekSeven conversations
Lost per yearMany placements
Change the two highlighted lines to your own figures. The arithmetic is the point, not our example. One additional placement changes your year entirely.
One number, none of your attention
New families, schedule changes and accounts, all without looking away
Publish one number. Behind it, new family enquiries get qualified and booked, current families can always change hours, and nothing needs you to be free.
Live call being routedOverflow and after hours to the AI agent
Demand peaks
Every school term change resets the whole market
Demand for in home care spikes at the start of school terms and around the new year, when families reorganise their arrangements all at once.
An AI agent answers all of it, at any hour, without you ever taking your attention off the children you are responsible for.
Inbound enquiries across a care yearshape, not scale
What you can realistically answer Overflow the AI agent picks up
Illustrative shape based on the Australian school calendar. Your own curve depends on your families.
It plugs into what you already run
Your phone should know which family is calling
VOCPhone connects to more than a thousand apps and offers open APIs, so a call arrives with a parent attached to it rather than just a number.
SalesforceHubSpotZohoXeroMondayGoogle WorkspaceMicrosoft 365SlackOpen APIs for the rest
Screen pops before you say hello
The caller's name, their history and their open booking appear as it rings, so you open with their name instead of asking who is calling.
Click to call from the record
Ring a parent straight from your scheduling or invoicing system without typing a number, and every call logs itself against the right file.
Notes that write themselves
Recording, transcript, AI summary and next action land in your CRM. Untimed HD video for up to 30 people is included when a call needs faces.
Why VOCPhone
One provider, one network, one bill
Most providers sell you a phone system that runs on infrastructure they rent. We built ours, which changes what we can promise.
We own the network
Not a reseller reselling somebody else's switch. VOCPhone owns and operates its own Australian network, which is why we can guarantee 99.99% uptime and fix things ourselves.
AI phone agents that sound Australian
Inbound and outbound agents trained on your business. They answer, qualify, book and escalate, in a genuine Australian accent, at any hour.
Desk, desktop and pocket
Apps for Windows, Mac, iOS and Android, plus certified desk and cordless handsets. Untimed HD video for up to 30 people comes with it.
Australian, and answerable
Australian owned, Australian hosted, 24/7 human support, 15+ years in this market, and a price-match guarantee if you find better.
Straight answers
The questions nannies and agencies ask us first
Will it ever discuss a child in my care?
No, and we configure it explicitly not to. Anything about a specific child, their day, their wellbeing or an incident goes only to you, immediately, and never to an automated system.
It handles new family enquiries, credentials, rates, availability and schedule logistics. That is the boundary and it does not move.
Will parents trust an AI answering?
The comparison is a voicemail, because you are on duty. A calm Australian voice that states your credentials, your insurance and your availability, and books a meet and greet, reads as more professional than a missed call.
The trust is built at the meeting. Its job is to make sure the meeting happens at all.
I work alone. Is this affordable?
Plans start at a single user, so it is priced for one person. For most nannies one additional placement covers it many times over.
It also separates your work number from your personal one, which most people value more than they expect to.
What happens when the AI cannot help?
It hands over, and you decide where. Anything about a child in your care, and any incident or complaint can go to a person, a queue, or a manager's mobile.
The caller does not repeat themselves either. Whoever picks up gets the context the agent already gathered. Outside hours it takes the details, texts a confirmation and queues the callback.
What difference does owning the network actually make?
Most providers resell somebody else's switch, which means when something breaks they raise a ticket with a wholesaler and wait, exactly like you would. VOCPhone built and runs its own Australian network, so we fix it ourselves.
It is also why we can put a number on uptime and offer a price match. There is no reseller margin stacked in the middle of your bill.
How does the price-match guarantee work?
If you find comparable Australian business voice for less, we will match it. The terms are on our price guarantee page and we would rather you read them than take a slogan on trust.
We can do it because we are not paying a wholesaler for the underlying network.
Do we have to change our phone number?
No. Number portability is standard, including 1300 and 1800, so the number on your profile listings and your business cards stays exactly as it is.
We port it across and plan the cutover around your hours, not ours.
Voice over Cloud
Never look away, and never miss a family again
Book fifteen minutes. Tell us how enquiries reach you today, and we will show you the version where duty of care and running a business stop competing.
1300 663 222 · vocphone.com · Australian owned and operated