Industries › Massage therapists
VOCPhone for Massage therapists
You cannot take a booking with your hands on a client.
Your working hours are, by definition, unanswerable hours. You are in a quiet room with oil on your hands and a client on the table, and the phone is ringing with the person who wanted next Tuesday.
Books real slots while you stay in the treatment room
Keep every number you already advertise
We own and run the network, so uptime is ours to fix
Australian owned, hosted and supported, 15+ years in market
Booked · rebate explained
Wed 2:30pm
Your clinic14:30
Mid treatment, hands on a clientSixty minutes where answering is impossible.in session
New client wanting remedial workWill book with whoever answers.08s17s26s36slost
Regular client rescheduling FridaySlot will now sit empty.05s12s20s28slost
One treatment given. One client lost, one slot emptied.
Said out loud in every treatment room
You have said at least four of these this month
These are the arithmetic of a business where working and answering cannot happen at the same time.
01
Your hands are the business
Every hour you earn is an hour you cannot answer a phone. There is no version of your day where you do both.
The agent answers and books every call while you stay in the room.
02
The room must stay calm
Even if you could answer, a ringing phone and a conversation destroy the experience your client is paying for.
The phone never has to ring in the treatment room again.
03
Gaps cannot be refilled fast enough
A cancellation at 9am for a 2pm slot is recoverable, but only if somebody rings the waitlist immediately.
Outbound AI agents can work the waitlist and refill the slot.
04
Health fund questions repeat forever
Do you do rebates, are you remedial, can I claim this. The same questions every day.
Answered instantly from what you told the agent.
05
After hours is when people book
People book a massage in the evening, when they notice how sore they are. You are closed.
Bookings taken 24/7, straight into your diary.
06
Personal mobile, professional business
Using your own number means clients call at all hours and there is no way to switch off.
A business number with hours, so evenings belong to you again.
Watch one get saved
9:20pm. You are asleep. The table is booked.
This is the call that used to ring out. Here it is answered by a VOCPhone AI phone agent, from what you told it about your practice.
It sounds like it is from here. Genuine Australian accents, calm and unhurried, not a call centre.
It knows your treatments and prices. Types, durations, rates, health fund arrangements and what you specialise in.
It books real slots. So the caller gets an appointment, not a promise that somebody will ring back.
It never gives health advice. It books the appointment and leaves the assessment to you.
VPVOCPhone AI Agent Inbound · 00:40LIVE
AgentGood evening, thanks for calling. I can help you book in. What were you after?
CallerI have done something to my lower back. Do you do remedial massage, and can I claim it?
AgentWe do remedial, and yes, we can provide a receipt for private health rebates if your fund covers it. A sixty minute remedial session is one hundred and ten dollars.
CallerGreat. Have you got anything in the next couple of days?
AgentThere is Thursday at 11am or Friday at 4pm.
CallerFriday at four. It is Tom.
AgentBooked, Tom, Friday at four for a sixty minute remedial. I have texted you the address, parking and what to expect for a first visit.
What happened while you were asleep
- Booking taken into a real slot, not a message on a machine
- Treatment type, duration and price confirmed on the call
- Health fund rebate question answered from your own rules
- Client details and transcript in your booking system by morning
The number nobody tracks
Your diary has holes in it because your hands were busy
A treatment room only earns when somebody is on the table. Every unanswered call is either a client who went elsewhere or a gap nobody was told about in time to refill.
1New clients do not leave voicemails. Somebody in pain who wants a massage this week rings the next clinic on the map.
2Unanswered reschedules become empty hours. A client who cannot get through to move an appointment simply does not come, and the hour is unsellable.
3Your entire working day is unanswerable. Unlike most businesses you cannot glance at the phone. The treatment makes it physically impossible.
Empty table, per weekIllustrative. Put your own numbers in.
Calls per week45
Answered by you18
Rang out27
Share that were a booking or reschedulex 0.60
Genuine booking calls lost per week16
Your rate per treatment$110
Lost per week$1,760
Lost per year$91,520
Change the two highlighted lines to your own figures. The arithmetic is the point, not our example. For a solo practitioner this is usually the single biggest leak in the business.
One number, none of your time
Bookings, reschedules and questions, all without leaving the room
Publish one number. Behind it, new bookings get taken, existing clients can always reschedule, and nothing needs you to have a free hand.
Live call being routedOverflow and after hours to the AI agent
Demand peaks
Winter aches and end of year stress both fill your diary
Demand for remedial work is seasonal. Cold weather stiffens people up, and the end of the year brings accumulated stress and expiring health fund limits at the same time.
An AI agent answers all of it, at any hour, without you leaving the treatment room. It books the peak and refills the gaps, which is the whole business when you charge by the hour.
Inbound bookings across a clinic yearshape, not scale
What you can realistically answer Overflow the AI agent picks up
Illustrative shape based on typical Australian demand. Your own curve depends on your client mix.
It plugs into what you already run
Your phone should know which client is calling
VOCPhone connects to more than a thousand apps and offers open APIs, so a call arrives with a client attached to it rather than just a number.
SalesforceHubSpotZohoXeroMondayGoogle WorkspaceMicrosoft 365SlackOpen APIs for the rest
Screen pops before you say hello
The caller's name, their history and their open appointment appear as it rings, so you open with their name instead of asking who is calling.
Click to call from the record
Ring a client straight from your booking system without typing a number, and every call logs itself against the right file.
Notes that write themselves
Recording, transcript, AI summary and next action land in your CRM. Untimed HD video for up to 30 people is included when a call needs faces.
Why VOCPhone
One provider, one network, one bill
Most providers sell you a phone system that runs on infrastructure they rent. We built ours, which changes what we can promise.
We own the network
Not a reseller reselling somebody else's switch. VOCPhone owns and operates its own Australian network, which is why we can guarantee 99.99% uptime and fix things ourselves.
AI phone agents that sound Australian
Inbound and outbound agents trained on your business. They answer, qualify, book and escalate, in a genuine Australian accent, at any hour.
Desk, desktop and pocket
Apps for Windows, Mac, iOS and Android, plus certified desk and cordless handsets. Untimed HD video for up to 30 people comes with it.
Australian, and answerable
Australian owned, Australian hosted, 24/7 human support, 15+ years in this market, and a price-match guarantee if you find better.
Straight answers
The questions therapists ask us first
I am a sole practitioner. Is this worth it?
You have the most extreme version of this problem, because your working hours are physically unanswerable. Plans start at a single user and the AI agent does not need a second seat.
For most solo therapists the sum is simple: if it books one extra treatment a week you would otherwise have missed, it has paid for itself several times over.
Will it give advice about injuries?
No, and we configure it not to. It books appointments and answers practical questions about treatments, durations, prices and rebates. Anything about a specific injury or condition is left for you to assess in person.
If a caller describes something that sounds like it needs medical attention, it is scripted to suggest they see a doctor rather than to book them in.
Can it refill a cancellation?
Outbound AI agents can call your waitlist when a slot opens, which is the difference between a gap and a booking. Responses come back into your system so you know who took it.
For an hourly business this is often worth more than the new enquiries it captures.
What happens when the AI cannot help?
It hands over, and you decide where. Anything about an injury, a condition, or a complaint can go to a person, a queue, or a manager's mobile.
The caller does not repeat themselves either. Whoever picks up gets the context the agent already gathered. Outside hours it takes the details, texts a confirmation and queues the callback.
What difference does owning the network actually make?
Most providers resell somebody else's switch, which means when something breaks they raise a ticket with a wholesaler and wait, exactly like you would. VOCPhone built and runs its own Australian network, so we fix it ourselves.
It is also why we can put a number on uptime and offer a price match. There is no reseller margin stacked in the middle of your bill.
How does the price-match guarantee work?
If you find comparable Australian business voice for less, we will match it. The terms are on our price guarantee page and we would rather you read them than take a slogan on trust.
We can do it because we are not paying a wholesaler for the underlying network.
Do we have to change our phone number?
No. Number portability is standard, including 1300 and 1800, so the number on your website, your cards and your online listings stays exactly as it is.
We port it across and plan the cutover around your hours, not ours.
What happens if the internet drops?
Calls keep flowing. The mobile app works over 4G and 5G, so your people answer on their handsets while a site connection is down, and flows can divert to mobiles automatically.
We also supply NBN, so the connection and the phone system can come from one provider on one bill. When it is all ours, there is nobody to point at.
Voice over Cloud
Stay in the room. Fill the diary anyway.
Book fifteen minutes. Tell us how bookings reach you today, and we will show you the version where your hands never have to leave the client.
1300 663 222 · vocphone.com · Australian owned and operated