Industries › Landlords
VOCPhone for Landlords
A tenant with no hot water is ringing you at 9pm.
Property investment is meant to be passive. Then a hot water service fails on a Sunday, and suddenly you are a 24 hour maintenance switchboard with a day job.
Triages by your rules, so only real emergencies wake you
Keep every number you already advertise
We own and run the network, so uptime is ours to fix
Australian owned, hosted and supported, 15+ years in market
Triaged · plumber notified
Sun 9:05pm
Your properties21:05
At home, with your familyNot on duty, and not a maintenance company.off duty
Tenant with no hot waterWill escalate if nobody answers.12s26s41s56slost
Prospective tenant about a vacancyVacancy costs you weekly rent.05s12s20s28slost
One evening protected. One tenant angry, one week of vacancy added.
Said out loud by every investor
You have said at least four of these this month
These are the reason property investment stops feeling passive.
01
You are the after hours maintenance line
Your personal mobile is the emergency contact for every property you own, at every hour.
The agent answers, triages and dispatches according to your rules.
02
Not every emergency is an emergency
A burst pipe and a dripping tap both get reported at 10pm with the same urgency in the tenant's voice.
The agent triages by your definitions, and only wakes you for the real ones.
03
Vacancy enquiries arrive in the evening
People look for rentals after work and ring immediately. If nobody answers they inspect somewhere else.
Enquiries answered and inspections booked at any hour.
04
You have a day job
Your properties ring during meetings, and you cannot take them without explaining yourself to an employer.
Nothing routine ever reaches you during the day.
05
Nothing is documented
Maintenance reported verbally, agreed verbally, then disputed at the end of a lease.
Every call recorded, transcribed and summarised against the property.
06
Multiple properties multiply everything
Three or four properties and you have no idea which tenant is calling about which address.
Calls arrive tagged to the property and the tenant.
Watch one get handled
9:10pm Sunday. Triaged without waking you.
This is the call that used to ring your personal mobile. Here it is answered by a VOCPhone AI phone agent, from what you told it about your properties.
It sounds like it is from here. Genuine Australian accents, calm and clear, not a call centre.
It knows your properties and rules. Addresses, tenants, your preferred tradespeople and what counts as urgent.
It triages properly. A burst pipe gets your mobile. A dripping tap gets logged for Monday.
It documents everything. Which matters at the end of a lease more than anyone expects.
VPVOCPhone AI Agent Inbound · 00:47LIVE
AgentGood evening, you have reached the property line. How can I help?
TenantThere is no hot water at all at 14 Marlow Street. It has been off since this afternoon.
AgentThanks for letting us know. Is there any water leaking, or any smell of gas?
TenantNo leaking, no smell. Just cold water.
AgentGood, that means it is not an emergency but it is a priority. I have logged it against 14 Marlow Street and am sending it to the plumber we use for that property, requesting attendance tomorrow morning.
TenantThank you. I work until three though.
AgentNoted, I have recorded that access is easier after three. You will get a text confirming the time once the plumber responds.
What happened on a Sunday night
- Tenant answered immediately instead of ringing out
- Safety questions asked first, then triaged as priority not emergency
- Logged against the correct property and sent to your preferred plumber
- Access constraints captured, and nobody had to wake you
The number nobody tracks
Vacancy is the only thing more expensive than maintenance
Every week a property sits empty is rent you never recover. Enquiries about vacancies arrive by phone, in the evening, and go to whoever answered first.
1Vacancy costs run continuously. A property empty for two extra weeks because nobody answered enquiry calls is pure loss.
2Unanswered maintenance becomes a bigger repair. A leak reported Sunday and actioned Wednesday costs a great deal more than the same leak actioned Sunday.
3Tenant relationships determine renewals. A tenant who cannot reach anybody does not renew, and turnover is the most expensive event in property investment.
Vacancy cost, per weekIllustrative. Put your own numbers in.
Calls across the portfolio40
Answered by you17
Rang out23
Share that were vacancy enquiriesx 0.40
Enquiry and maintenance calls missed9
Weekly rent per property$620
Lost per week$1,240
Lost per yearPer extra vacant week
Change the two highlighted lines to your own figures. The arithmetic is the point, not our example. Add the cost of deferred maintenance and it is worse again.
One number, every property
A dripping tap and a burst pipe should not get the same response
Publish one number. Behind it, emergencies reach you or your tradesperson, routine maintenance is logged, and vacancy enquiries get booked in for an inspection.
Live call being routedOverflow and after hours to the AI agent
Demand peaks
Storms and lease cycles both arrive without warning
Maintenance calls cluster around storms and cold snaps, and vacancy enquiries cluster around lease cycles. Neither waits for a convenient moment, and both arrive outside business hours.
An AI agent covers all of it. Emergencies triaged properly, routine work logged, and vacancy enquiries booked into inspections at whatever hour they arrive.
Inbound calls across a property yearshape, not scale
What you can realistically answer Overflow the AI agent picks up
Illustrative shape based on typical Australian storm seasons. Your own curve depends on your properties.
It plugs into what you already run
Your phone should know which property is calling
VOCPhone connects to more than a thousand apps and offers open APIs, so a call arrives with a tenant attached to it rather than just a number.
SalesforceHubSpotZohoXeroMondayGoogle WorkspaceMicrosoft 365SlackOpen APIs for the rest
Screen pops before you say hello
The caller's name, their history and their open maintenance job appear as it rings, so you open with their name instead of asking who is calling.
Click to call from the record
Ring a tenant straight from your property or accounting system without typing a number, and every call logs itself against the right file.
Notes that write themselves
Recording, transcript, AI summary and next action land in your CRM. Untimed HD video for up to 30 people is included when a call needs faces.
Why VOCPhone
One provider, one network, one bill
Most providers sell you a phone system that runs on infrastructure they rent. We built ours, which changes what we can promise.
We own the network
Not a reseller reselling somebody else's switch. VOCPhone owns and operates its own Australian network, which is why we can guarantee 99.99% uptime and fix things ourselves.
AI phone agents that sound Australian
Inbound and outbound agents trained on your business. They answer, qualify, book and escalate, in a genuine Australian accent, at any hour.
Desk, desktop and pocket
Apps for Windows, Mac, iOS and Android, plus certified desk and cordless handsets. Untimed HD video for up to 30 people comes with it.
Australian, and answerable
Australian owned, Australian hosted, 24/7 human support, 15+ years in this market, and a price-match guarantee if you find better.
Straight answers
The questions landlords ask us first
Can it decide what is an emergency?
It applies your definitions, which is better than a tenant's assessment at 10pm. You decide what counts: no water, no power, gas smell, flooding, a security issue. Those reach you or your trade immediately.
Everything else gets logged with full detail for the next business day. It always asks the safety questions first.
Can it send jobs straight to my tradespeople?
Yes. You nominate a preferred trade per property or job type, and it dispatches the request with the address, the fault and the tenant's access constraints already captured.
That is usually the difference between a repair happening Monday morning and Thursday.
I only have two properties. Is this overkill?
Plans start at a single user, so the cost is modest. The question is what two extra vacant weeks or one deferred repair costs you, because both are usually more than a year of phone system.
It also gives you back your evenings, which most landlords value more than they expect to.
What happens when the AI cannot help?
It hands over, and you decide where. Rent disputes, lease negotiations and anything a tenant is upset about can go to a person, a queue, or a manager's mobile.
The caller does not repeat themselves either. Whoever picks up gets the context the agent already gathered. Outside hours it takes the details, texts a confirmation and queues the callback.
What difference does owning the network actually make?
Most providers resell somebody else's switch, which means when something breaks they raise a ticket with a wholesaler and wait, exactly like you would. VOCPhone built and runs its own Australian network, so we fix it ourselves.
It is also why we can put a number on uptime and offer a price match. There is no reseller margin stacked in the middle of your bill.
How does the price-match guarantee work?
If you find comparable Australian business voice for less, we will match it. The terms are on our price guarantee page and we would rather you read them than take a slogan on trust.
We can do it because we are not paying a wholesaler for the underlying network.
Do we have to change our phone number?
No. Number portability is standard, including 1300 and 1800, so the number on your existing contact number for tenants stays exactly as it is.
We port it across and plan the cutover around your hours, not ours.
Voice over Cloud
Stop being the 24 hour maintenance line
Book fifteen minutes. Tell us how tenant calls reach you today, and we will show you the version where your Sunday evenings belong to you.
1300 663 222 · vocphone.com · Australian owned and operated