Keeping your business phones connected during Internet or NBN (National Broadband Network) outage

Voice over Cloud keeps your Business connected and operational even when your office Internet or NBN (National Broadband Network) connection is offline. This capability is achieved through a combination of redundancy measures. Let's explore how VOCPhone keeps you online during NBN outages:

Mobile and Softphone Applications:
VOCPhone provides Android & iOS mobile applications and softphone clients that allow you to make and receive calls using your smartphones, tablets, or computers. These applications utilize cellular data (Telstra, Optus, Vodafone) or alternative internet connections, such as Wi-Fi networks, enabling you to stay connected even when your office NBN connection is down through the FREE mobile or softphone app, you can access your business phone line, make outbound calls, and receive incoming calls as if you were in the office.

Redundant Infrastructure:
VOCPhone has redundant infrastructure in place, including multiple data centers distributed across different geographic locations. These data centers are equipped with backup power supplies, redundant internet connections, and high-availability systems. This redundancy ensures that even if one data center or network segment experiences an issue, the service seamlessly switches to another location without any disruption to your voice services.

Call Forwarding and Routing:
During an NBN outage, VOCPhone can reroute incoming calls to alternative numbers or devices. These alternative destinations can be preconfigured, such as mobile phones, landlines, or even softphone applications installed on computers or smartphones. By configuring call forwarding, you ensure that incoming calls are directed to the appropriate destination, allowing you to maintain communication continuity with clients and staff.

Real-time Monitoring and Support:
VOCPhone systems are equipped with advanced monitoring capabilities that allow service providers to identify issues promptly. When an outage occurs, the service provider's support team can proactively monitor the situation, provide updates, and offer assistance. They can guide you through the necessary steps to reroute calls or troubleshoot any issues that may arise during the outage, ensuring minimal disruption to your communication capabilities.

In summary, VOCPhone keeps you online when your office or NBN connection is offline by leveraging redundant infrastructure, intelligent call routing, mobile and softphone applications, failover mechanisms, and proactive support. By utilizing these features, you can maintain seamless communication with clients, colleagues, and partners, regardless of any NBN-related outages.